Shipping & Returns Policy
Nooree Home makes every effort to ship orders within 3 business days of purchase. During holidays and peak shopping times, shipping may take up to 5 business days. We appreciate your patience as we are a small business focused on quality.
We currently ship to the US and Canada. If you're located elsewhere and interested in our products, please contact us to discuss shipping options.
Shipping within the United States
Our orders are shipped via USPS and are charged based on size and weight. Upon shipping, you will receive a confirmation email with tracking details and order information. You can track your order via the USPS website after it has shipped.
Rush shipping options
Need your items faster? We offer rush shipping options at checkout for an additional fee determined by our shipping carrier. Please note that rush shipping refers to expedited transit time once your order leaves our facility and doesn't affect our 3-5 day processing time.
Shipping to Canada
Our orders to Canada are shipped via UPS or DHL and are charged based on size and weight. Upon shipping, you will receive a confirmation email with tracking details and order information. You can track your order via the carrier's website after it has shipped.
Shipping timeframes
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once your order has shipped, you can expect to receive it within:
- US orders: 3-7 business days
- Canadian orders: 7-14 business days
However, we have no control over how long it will take to arrive once it leaves our facility. Delays may occur due to customs processing for international orders.
Order tracking
All orders include tracking information sent via email when your package ships. If you haven't received tracking information within 5 business days of your order, please <a href="mailto:contact@nooreehome.com">contact us</a>.
Nooree Home is not responsible for lost, misplaced, or stolen packages. Please contact your shipping courier for assistance if your package shows as delivered but you haven't received it.
Quality assurance
Each item in our collection undergoes a thorough quality check before shipping. We personally handle each product to ensure it meets our standards for craftsmanship and durability—the same standards we'd expect in our own homes.
Packaging
We use minimal, recyclable packaging materials whenever possible. Your items will arrive safely protected while minimizing environmental impact, aligning with our commitment to thoughtful, sustainable choices.
Inspection & Damages
All items are carefully inspected prior to shipment, but damages can happen. If you receive a damaged item:
- Take clear photos of the damage within 48 hours of delivery
- Contact us with your order number and photos
- We'll work with you to resolve the issue promptly
After 48 hours, claims will not be able to be processed.
Returns & Exchanges
We hope that you love your Nooree Home purchases, but we understand that sometimes orders don't always work out.
Due to the limited nature of our curated products, we accept returns for store credit and exchanges only. We do not offer cash refunds to your original payment method.
The only exception is if an item you've ordered becomes out of stock and we cannot fulfill your order. In this rare case, we will issue a full refund to your original payment method.
Return Eligibility
- Items must be returned within 14 days of delivery
- All items must be sent back in the original packaging
- If original packaging is unavailable, the customer is responsible for arranging equivalent packaging
- Items must be unused and in their original condition
How to Initiate a Return
If you would like to initiate a return, please contact us within 14 days of delivery with the following information:
- Order number
- List of the item(s) being returned
- A brief reason for your return
- Whether you prefer store credit or an exchange
U.S. Customers
For returns, we will send you a return shipping label, the cost of which will be deducted from your applicable store credit. For exchanges, we are happy to cover the cost of shipping for your returned item.
International Customers
We offer the same returns policy for international customers. However, you will be responsible for covering the return postage cost. Additionally, any postal charges, customs charges, and handling fees will be deducted from your refund.
Refund Processing
Once we receive your item and confirm its original condition, we will issue a store credit or ship your exchange, and send you a confirmation email. Please allow 5-7 business days for processing after we receive your return.
Store credit never expires and can be used on any future Nooree Home purchase.
We do not offer price adjustments on past purchases at this time.
Our Commitment to You
As a small business focused on thoughtfully curated pieces, we strive to make your experience as seamless as possible. If you have any concerns about your order, please reach out directly—we're committed to finding a solution that works for you.
Personalized Assistance
If you're uncertain about a purchase or have specific questions about how an item might work in your space, we're happy to provide guidance before you order. Simply contact us with your questions or book a styling session for more comprehensive assistance.
Questions?
Please contact us with any additional questions about shipping or returns. We're here to help ensure you have a positive experience with Nooree Home.